Privacy Policy

Prime Robotics Group Pty Ltd (“Prime Robotics Group”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

We only collect the information you choose to give us. When you submit an enquiry or request a pilot through a form on this site, we collect the details you enter, typically your name, business name, email address, phone number, the robot or service you’re interested in, and any message you write.

We do not sell personal information, and we do not collect sensitive information through this site.

How we use it

• To respond to your enquiry and discuss whether a pilot or deployment fits your site.
• To provide, configure, and service the robots and services you ask about.
• To keep records of our correspondence and comply with our legal obligations.

We use your information only for the purpose you provided it, and related purposes you’d reasonably expect.

Who we share it with

We share your information only where needed to run the service and this website, including with trusted providers who host the site and process form submissions on our behalf (for example, our website host and enquiry-form provider). These providers may store data outside Australia; we take reasonable steps to ensure they protect it. We may also disclose information where required by law.

Cookies & analytics

This website does not set advertising or cross-site tracking cookies. If we introduce privacy-respecting analytics to understand how the site is used, we’ll update this policy to say so.

How we protect it

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, and to destroy or de-identify it when it’s no longer needed for the purpose we collected it.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we’ll respond within a reasonable time.

Contact us

For any privacy question or request, or to make a complaint about how we’ve handled your information, contact Prime Robotics Group Pty Ltd at hello@primeroboticsgroup.com. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

This policy may be updated from time to time; the “last updated” date above reflects the current version.